JOINT BASE SAN ANTONIO-RANDOLPH, Texas –
One of the focuses of the Air Force's third core value, "Excellence in All We Do," is to provide services and generate products "that fully respond to customer wants and anticipate customer needs."
Providing customers with the financial services and information they need is the daily mission of the 902nd Comptroller Squadron at Joint Base San Antonio-Randolph.
"Our goal is to take care of our customers and mission partners," 2nd Lt. Amanda McGowin, 502nd CPTS command support staff officer, said. "We strive to meet all their customer service and accounting needs so they have everything they need to do their jobs."
Nearly 60 civilians and Airmen are assigned to the 902nd CPTS, which is responsible for nonappropriated fund oversight; military, civilian and travel pay services; and budget and accounting support for Headquarters Air Education and Training Command, 502nd Air Base Wing, Air Force Personnel Center, Air Force Recruiting Service and more than 30 mission partners.
Customers see the 902nd CPTS at work on the second floor of Pitsenbarger Hall, where the financial services flight is located. The 11 flight members handle military pay, travel pay and civilian pay support, McGowin said.
"That's what most of our customers see us doing," she said. "If someone has a pay issue, we can assist them."
Although each JBSA installation has its own financial services flight, active-duty customers can go to any location for assistance, McGowin said.
Other flights housed on the second floor are financial analysis, which provides budget and accounting support; nonappropriated fund analysis; quality assurance, which is responsible for independent quality control of the 902nd CPTS' financial operations; and TDY-to-school, which provides order certification support to Air Force-directed formal training to more than 90 installations worldwide.
The TDY-to-school program annually certifies $160 million in funds for more than 60,000 travelers/trainees from those installations, McGowin said.
"The transactions for anyone who goes to tech school go through our office," she said.
The financial analysis flight provides accounting services to Randolph's $1.4 billion funding enterprise, including more than 30 mission partners. They also assist in managing the $500 million budget for the 502nd ABW.
"This includes development of accurate financial plans for the next fiscal year, creation of a viable and balanced budget distribution at the beginning of the current year, identification of unfunded requirements with hard-hitting impact statements to obtain additional funding during the year and execution of efficient and effective closeout activities at the end of the year," Bert Dycus, 902nd CPTS FMA chief, said.
Both the financial services and financial analysis flights received honors recently when AETC Financial Management named them, along with their counterparts at the 802nd CPTS and 502nd CPTS, as Financial Services and Financial Analysis offices of the year within the command.