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Home : News : News
NEWS | Feb. 28, 2013

Enthusiastic staff makes up JBSA-Randolph Inn

By Alex Salinas Joint Base San Antonio-Randolph Public Affairs

Offering a welcoming environment and competitive pricing, the seasoned staff at the Joint Base San Antonio-Randolph Inn is ready to take care of active-duty members, retirees, Department of Defense employees and families.

The inn offers four-star distinguished visitor suites, distinguished visitor quarters, visiting quarters and temporary living facilities with one to three bedrooms that are now pet-friendly.

The most commonly rented space, the visiting quarters, "are similar to standard hotel rooms, but also have a kitchen area and countertop, full-size refrigerator, microwave, kitchen sink and cabinets," Sarah Baker, Randolph Inn front desk manager, said.

Room amenities include coffee pots, ironing boards, hair dryers, TV/DVD sets and free Wi-Fi. Patrons also have access to a small business conference room, two fitness rooms, two business centers and a common kitchen area, Baker added.

While people staying at the Randolph Inn are away from home, the lodging staff works hard to make visitors feel like they never left home.

"We don't see people as 'customers' because we focus on treating them how we like to be treated, so it's like they're family," Mary Eddy, Randolph Inn lodging manager, said. "Everyone here is a guest in every sense."

Baker attributed the inn's quality service to its employees with years of experience, and who enjoy their jobs.

"We have a lot of retention," she said. "It's a family atmosphere, so it's a nice place to work."

Most occupants are on TDY orders, but the rest are individuals or families with a permanent change of station status or DoD cardholders using Space-A travel, Baker said.

TDY and PCS members have priority lodging and should make reservations as soon as they receive assignments, which then opens up rooms for space-available travelers, who can rent rooms five nights at a time.

Reservations can be made by calling the Randolph Inn at 652-1844, at the front desk, which is open 24 hours a day at building 112 or by emailing

To access the website, visit, click "Facilities," and then click "Randolph Inn" under the Sustainment Services Flight tab.