An official website of the United States government
Here's how you know
A .mil website belongs to an official U.S. Department of Defense organization in the United States.
A lock (lock ) or https:// means you’ve safely connected to the .mil website. Share sensitive information only on official, secure websites.

Home : News : News
NEWS | April 18, 2013

Military Personnel Section: Plan ahead for CAC appointments

By Alex Salinas Joint Base San Antonio-Randolph Public Affairs

Those in need of a Common Access Card/ID card at Joint Base San Antonio locations have been required to schedule appointments since December 2011, with a few exceptions for walk-in customers.

Walk-in visits are reserved for mission-critical purposes, lost or stolen IDs, elderly or incapacitated members and those arriving from 100 miles or farther.

Otherwise, patrons can schedule appointments at JBSA-Fort Sam Houston's building 367, JBSA-Lackland's building 5616 or JBSA-Randolph's building 399 by visiting or by calling the desired issuance facility.

Two forms of ID, such as a driver's license and Social Security card, are required at an appointment.

Military members and civilian employees who lost an ID card must bring two forms of ID and a memorandum endorsed by their unit commander or first sergeant stating that they have made every effort to find their lost card. For contractors, the memorandum must be endorsed by their trusted agent.

To ease the process, 2nd Lt. Lauren Brendel, 902nd FSS Customer Support chief advised customers to plan ahead.

"Expect a two- to three-week wait when scheduling appointments," she said. "Check the expiration date on your ID card to make arrangements ahead of time when renewing your card."

To schedule ID card appointments, call Fort Sam Houston at 221-0415, Lackland at 671-4178 or Randolph at 652-1845.