An official website of the United States government
Here's how you know
A .mil website belongs to an official U.S. Department of Defense organization in the United States.
A lock (lock ) or https:// means you’ve safely connected to the .mil website. Share sensitive information only on official, secure websites.

Home : News : News
NEWS | July 11, 2013

New changes to emergency 911

By Leslie Finstein 502nd Air Base Wing Public Affairs

There are important changes to the Emergency 911 system here.

For many years the JBSA-Lackland community has used the local emergency phone number 671-0911 to report an emergency from your cell phone and off-base lines such as Privatized Family Housing phones. As of Aug 1, this line will be disconnected.

The only emergency phone number for JBSA-Lackland will be the standard 911.

The Emergency Communication Center updated the 911 system with efficient time saving features. The new system will accurately pin point the geographic location of the caller.

Always remember that in an emergency, call 911 immediately from any landline or mobile phone. An emergency is any situation that requires immediate assistance from the police, fire department or ambulance.

If you are not sure whether the situation is a true emergency, call 911 and dispatcher will determine whether you need emergency assistance.

When you call, be prepared to answer the dispatcher's questions, which may include:
- Location of the emergency
- Your phone number
- Nature of the emergency
- Details about the emergency

Remember, the dispatcher's questions are important to get the right kind of help to you quickly. Do not hang up until the 911 dispatcher instructs you to do so. Follow the dispatcher's instructions.

If you have any questions, please call the JBSA-LACKLAND fire department at 671-2921 for clarification or guidance.