Travelers should take direction from their commands.
In the event of a United States Government shutdown, the Defense Travel Management Office will be impacted with the exceptions listed below:
- The Defense Travel System will remain operational. Travel can be booked, modified, and cancelled.
- The Travel Assistance Center will remain open to support travelers, approvers, or DTAs, although wait times may increase with increased call volume. Users can use TAC Live Chat [PDF, 11 pages] for certain issues or can enter support requests online at TraX.
- Recruit Assistance will remain operational to support enroute recruits traveling from Military Entrance Processing Stations or their hometowns to their initial basic training centers.
- Department of War-contracted Travel Management Companies (TMCs) will remain open to support DOW traveler needs, although wait times may increase with increased call volume. Some TMCs offer real-time chat for certain tasks. See guidance on self-service options when experiencing extended TMC call center wait times.
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Citibank Government Travel Charge Card customer service will remain open to support cardholders and APCs and their online CitiManager [citidirect.com] will remain available. Travel cards will remain operational to the extent accounts remain in good standing (no delinquent balance owed). In the event of a government-wide shutdown, Citi will ensure accounts will not age delinquent or be suspended or cancelled. During a shutdown, finance charges will not be assessed; however, Statements of Account will continue to be generated. If an IBA is delinquent prior to the shutdown, it will continue to be considered delinquent until full payment is made.