WASHINGTON –
The U.S. Army has announced the start of its annual Tenant Satisfaction Survey to gather crucial feedback from Soldiers and their families about their housing experiences.
This survey is part of the Army's ongoing commitment to ensure Soldiers and families are heard and improve living conditions in Army housing. Safe, quality and affordable housing ensures that our warfighters are able to maintain their focus on ensuring Army readiness.
The 2025 survey launched March 3, 2025, and will reach more than 200,000 tenants residing in Army privatized, government-owned, and government-leased family and permanent party unaccompanied housing. Administered by CEL & Associates Inc., a neutral third-party firm, the survey seeks to gain insights that will inform future improvements to housing quality, resident services, and community amenities.
Lt. Gen. David Wilson, Deputy Chief of Staff for G-9, emphasized the survey’s importance, stating, "As we learned from last year’s survey, investing in housing improvements that provide safe, secure, quality housing is important for our Soldiers and their families. This survey is an important tool for the Army to understand their needs to provide the best housing possible and enable our focus on warfighting.”
The survey, which is confidential and voluntary, will be available online for 60 days, and residents are encouraged to take the survey as soon as they receive the link. The Army intends to use the survey results to identify ways to enhance communication with residents, address deficiencies, and prioritize areas most important to the community’s well-being.
"This survey, and our continued housing improvement efforts, highlight our continued commitment to the health and welfare of our Soldiers and their families, which we know directly impacts Army readiness,” Wilson said.
Tenants who do not receive the survey email should contact their local garrison housing offices. The Army will make the survey results publicly available to uphold its commitment to transparency and responsiveness to Army families.