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Home : News : News
NEWS | April 3, 2024

Unlock your health through the MHS Nurse Advice Line

By Military Health System Communications

Do you know what to do when you or a family member feel sicks but it’s outside of business hours or it’s the weekend? Should you go to an urgent care clinic or the emergency room, or wait until your doctor’s office is open? Luckily, TRICARE has a service called the Military Health System Nurse Advice Line that can help when you need health care guidance.

What’s the MHS Nurse Advice Line?

The MHS Nurse Advice Line lets you connect with a registered nurse by phone, chat, or video. It’s available 24/7 and free for TRICARE beneficiaries to use. Registered nurses are available to answer your questions and give you advice. They can help you when you’re feeling sick, worried about what medicine to take for your symptoms, or not sure if you should seek medical care.

Who can use the MHS Nurse Advice Line?

TRICARE beneficiaries living or traveling in the U.S. or in a country outside the U.S. with a military hospital or clinic. This includes:

  • Active duty service members and their family members
  • Retirees and their family members

It’s important that sponsor’s and family members’ personal information is up to date in the Defense Enrollment Eligibility Reporting System (DEERS). Log in via milConnect to check this information.

How do I use the MHS Nurse Advice Line?

Connecting with a nurse is easy. You can call 1-800-TRICARE (800-874-2273) and choose Option 1. You can also visit and use the live text or video chat features to get your questions answered. Be sure to have your DOD Benefit Number ready when you contact the MHS Nurse Advice Line.

How can the Nurse Advice Line help me?

The MHS Nurse Advice Line can help in many situations. Your nurse can:

  • Answer your health care questions
  • Assess your symptoms and give recommendations for the most appropriate steps to take next
  • Give instructions to treat minor issues at home
  • Help you find the closest urgent care or emergency care facility, if needed
  • Help you make an appointment at your military hospital or clinic, if needed
  • Give you an online “absence excuse” or “sick slip” when medically appropriate (subject to service command requirements)

Keep in mind that the MHS Nurse Advice Line isn’t for emergency situations. Health emergencies are conditions that threaten your life, limb, eyesight, or safety. If you or a family member reasonably believes you’re experiencing a health emergency, call 911 or go to the nearest emergency room. If you’re traveling overseas, call your international emergency number.

Life can be full of surprises. That’s why the MHS Nurse Advice Line is here for you 24/7, even on holidays. Whether you’re at home, moving, or traveling, a nurse is just a phone call away and ready to help.