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NEWS | March 4, 2022

Feedback Fridays

By Brig. Gen. Caroline M. Miller 502d Air Base Wing and Joint Base San Antonio Commander

Feedback Fridays is a weekly forum that aims to connect the 502d Air Base Wing with members of the Joint Base San Antonio community. Questions are collected during commander’s calls, town hall meetings and throughout the week.

If you have a question or concern, please send an email to using the subject line “Feedback Fridays.”

Questions will be further researched and published as information becomes available.    

Q. Thank you so much for providing a forum for JBSA personnel to ask questions or to address concerns. However, I believe the forum has become a place for individuals to complain. Therefore, I’d like to address the wonderful work that is being done on JBSA each and every day.

I’d first like to thank our Security Forces personnel. These men and women are on the gates 24 hours a day, 7 days a week, in good and bad weather and with smiles on their faces. Yes, there are times that someone isn’t smiling and when that happens, I ask the gate guard if everything is okay. Instantly their demeanor changes because they then realize there are people coming through the gates that really do care.

I’d also like to thank our Force Support Squadron personnel who provide outstanding opportunities and support whether it be at the ID counter, Military Family and Readiness Center, Fitness Centers, the Clubs or via MWR.

Lastly, I’d like to thank commanders at all levels. Your commitment to JBSA shows and I, amongst so many others, sincerely appreciate it.

A. Thank you so much for your kind words and for participating in our Feedback Fridays program. We really appreciate your recognition of our wing personnel.

We strive to provide the best services to all JBSA personnel, and it’s so good to hear that people like you really care. Please continue to participate in our program, and let us know what we can do for you!