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NEWS | Feb. 25, 2022

Feedback Fridays

By Brig. Gen. Caroline M. Miller 502d Air Base Wing and Joint Base San Antonio Commander

Feedback Fridays is a weekly forum that aims to connect the 502d Air Base Wing with members of the Joint Base San Antonio community. Questions are collected during commander’s calls, town hall meetings and throughout the week.

If you have a question or concern, please send an email to com using the subject line “Feedback Fridays.”

Questions will be further researched and published as information becomes available. 

Q: I would like to share some feedback from a member who has started the Privately Owned Firearm Possession process.

I went to the Pass and Registration Office to do the registration process and I was turned away with just the 2760 form. After following the provided checklist I was told that they aren’t actually following the flowchart in the policy memo step-by-step.

I was given info on how to properly complete the new 802nd’ Security Forces Squadron Personally Owned Firearm process. This is the process that was outlined.

Out of the blank PDF fillable copies of the documents, only the Statement of Understanding, or SOU, appears to be digitally signable, while the others do not have digital signature fields.

Some portions were somewhat unclear, and the Pass and Registration Office couldn’t give me any info on it when I talked to them in person.

A: Thank you for sharing your concerns with us through Feedback Friday.

The 802nd Security Forces Squadron Pass and Registration Office follows the process established in JBSAI 31-1131, Chapter 4. 

Each Security Forces Squadron (502nd, 802nd and 902nd) may have slight variations in the internal processing of receipt and delivery of the documentation. The 802nd SFS processing procedure supplements established JBSA guidance with specific information to Lackland’s office responsible for processing these applications.

It is important to note that we will not send a member’s SOU to the 502nd Security Forces Group commander for approval. It is the member’s responsibility to staff their SOU to the 502d SFG/CC via workflow ( for approval and signature.

Additionally, the 502nd SFG is publishing an interim change to JBSAI 31-1131 to resolve a few identified contradictions and add clarity to the process. Any questions or concerns regarding this process for JBSA-Lackland personnel should be directed to the 802nd SFS Pass and Registration Office via email at or by phone at 210-671-0805 or 210-671-0677. 

If the Pass and Registration Office cannot answer your questions, or if you have concerns with the information provided, please contact the 802nd SFS Installation Access Control Section Chief at 210-671-8245. Thank you for your feedback.