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NEWS | Dec. 10, 2021

Feedback Fridays

By Brig. Gen. Caroline M. Miller 502d Air Base Wing Commander

Feedback Fridays is a weekly forum that aims to connect the 502d Air Base Wing with members of the Joint Base San Antonio community. Questions are collected during commander’s calls, town hall meetings and throughout the week.

If you have a question or concern, please send an email to using the subject line “Feedback Fridays.” Questions will be further researched and published as information becomes available.

Q: Can you please include a question for me about wills for retirees? Thank you.

As a retiree, I am somewhat frustrated after attempting to get an appointment at the JBSA-Randolph Legal Office for six months. After following the procedure indicated on their website to obtain a ticket number for a will, I then phoned to get an appointment.

Then, I was told that all appointments are full for the next two months. I then asked to get an appointment at some future time when appointments become available anytime during the next six months, but I was informed they could not do this and that I would need to request another ticket to get a future appointment.

I have already requested three tickets, but I have yet to get an appointment. I realize that COVID-19 is making things difficult during these unusual times, and I understand some delays.

Is there a simpler way to get a future appointment? I am willing to wait my turn, but it seems that after I get a ticket number, I should be able to get an appointment at some future point without having to start all over again multiple times.

The current process seems to be a vicious circle, so I don't know what to do except to ask for your help.

A: The process for obtaining a will is to first go to the Air Force Legal Assistance website ( to complete a will worksheet. Once a client has a ticket number for a will worksheet, the client needs to call the legal office to schedule an appointment. 

Due to the demand for legal assistance appointments, we do not schedule appointments more than 30 days out.

In order to provide as many will appointments as possible, the JBSA-Randolph legal office has a retiree will day, usually on the First Friday of each month. We begin scheduling appointments for the upcoming First Friday around the 15th of the preceding month. Our next available retiree will day is scheduled for Feb. 4, 2022, and appointments will be available Jan. 18, 2022 (after the Martin Luther King Jr. holiday).

The JBSA-Fort Sam Houston and JBSA-Lackland legal offices also offer will services for retirees. Clients may use a ticket number for a will worksheet generated from the Air Force Legal Assistance website to obtain a will at any of the three legal offices in Joint Base San Antonio.

Please reach out with any questions. Thank you!