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Home : News : News
NEWS | Feb. 26, 2021

Feedback Fridays

By Brig. Gen. Caroline M. Miller 502d Air Base Wing Commander

Feedback Fridays is a weekly forum that aims to connect the 502d Air Base Wing with members of the Joint Base San Antonio community. Questions are collected during commander’s calls, town hall meetings and throughout the week.

If you have a question or concern, please send an email to using the subject line “Feedback Fridays.” Questions will be further researched and published as information becomes available.

Q. I work for the 802nd Force Support Squadron, and I noticed a few things that need to be updated on the website.

The installation directory is from 2016 and the history was last updated in 2014. Do you have a more recent installation telephone directory?

A.Thank you for bringing this to our attention. We are currently in the process of gathering updated information regarding the online service directory and will publish it on the website once it is complete.

Additionally, our new JBSA APP can be downloaded through Air Force connect. It has a directory of numbers that while not yet comprehensive, are current and verified.

Q. I start by asking if you could please re-address opening a second lane at the JBSA-Randolph main gate at least on Tuesdays, Wednesdays, and Thursdays.

I know we (we, being all the people stuck in the queue line backed out into the busy intersection, trying to get into the single gate line) have read this and it has been addressed before, but when, how long ago?

Did whoever address this find themselves stuck in the intersection, hoping the traffic light does not change, and possibly getting hit by another car coming from the other way? There are cars coming in straight from Pat Booker Road, cars turning left from FM 78, and cars turning right coming from the other way on FM 78, all funneling into one lane.

Please, at least come out and take a look around 5:40 a.m. to 5:45 a.m. (on a Tuesday, Wednesday, or Thursday) and see what we are dealing with. This is not trivial whining, but a true concern for all. Thank you.

A. Thank you for your email and concern about entry control traffic.

The main cause of back up at the main gate in the morning is the turnaround of personnel lacking IDs and masks for all passengers.

We do allow for personnel to occupy the closed lane and merge into the open lane checking IDs to avoid issues at the intersection when crossing FM 78.

We also encourage people to use the other gates that open at 6 a.m. that are not as busy nor have the unique accident risks associated with the intersection in front of our main gate.

We ask all personnel entering the installation to wear masks and be prepared with the IDs of all passengers to expedite entry onto the installation.

Our Security Forces diligently measure traffic wait times and then balance lane availability with security for the installation.

Additionally, they work with the Texas Department of Transportation to adjust traffic lights off-installation in response to traffic flows and surges. Thank you for your feedback and understanding.