The Army has launched the new Digital Garrison mobile app that provides information and facilitates access to a full array of on-post services, as part of a partnership with the Army & Air Force Exchange Service, or AAFES.
The app, which can be downloaded on Android and Apple devices, provides users with secure access to facility information and other “quality-of-life” services by consolidating data from three related networks, said Scott Malcom, Army Installation Management Command public affairs director.
Within the easy-to-use app, Soldiers, families, veterans and civilians living or working at a Digital Garrison-enabled post can access resources about their local exchange; Army Family and Morale, Welfare and Recreation program; and other services.
More than 60 installations, including Joint Base San Antonio-Fort Sam Houston, are represented on the app, with plans to add more in future updates, Malcom said. Joint bases operated by other services and select garrisons without sites on the networks that feed the app will not be incorporated in the initial launch.
Users can customize the app to meet their needs. Digital Garrison will include an installation directory, gate locations and hours, fitness and recreation options, weather, event information, and more, he said.
Soldiers and families who are new to an area can also access in-processing and other newcomer material before a permanent change of station, Malcom said.
“When they do move, they enjoy the continuity provided by an enterprise solution,” he added.
Digital Garrison also provides an in-app shopping function through ShopMyExchange.com, along with local AAFES shopping and restaurant details. It also features a mobile wallet function where shoppers can use their MILITARY STAR card.
Program officials are set to continually improve the app through daily updates, based on in-app feedback from users, in addition to regularly scheduled major updates.
One of the first major updates will include local commissary information and a link to Click2Go, the Defense Commissary Agency’s online grocery ordering portal and curbside pickup service, but only if the capability is available at a given installation.
“Feedback is very important to us,” Malcom said. “The app includes a feedback portion where users can communicate and help us shape it going forward. This is not a ‘one and done.’ Users can count on the fact that we will continually optimize the app after launch.”
Leaders will also have the ability to write their own customized messages and announcements to distribute to the force through the app after the first major update scheduled to occur at the end of August, Malcom said.
Residents of on-post housing can link to their installation’s privatized housing partner, he said. Personnel living in military housing will eventually have a similar capability.
Digital Garrison will become the Army enterprise mobile app for installations, Malcom added. Local app solutions will cease, ensuring all applicable garrisons comply with the Federal Information Security Management Act and other cybersecurity protocols.