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AFSVC launches pilot program for online food ordering at NAF operations

By Julie Tinseth | Air Force Installation and Mission Support Center | Sept. 9, 2020

JOINT BASE SAN ANTONIO-LACKLAND, Texas —

As part of the Air Force Services Center’s enterprise-wide e-commerce initiative, the Nonappropriated Fund Food and Beverage Branch is launching a pilot program delivering online food ordering and pick-up to NAF food operations. 

“Online ordering is one of several e-commerce solutions AFSVC is working to solve challenges force support squadron operations are facing in the new COVID-19 environment,” said Jonathon Boyd, AFSVC chief of NAF food and beverage operations. "We’re doing all that we can to serve our community at a time when delivery and pickup have become lifelines for customers to access a meal safely and affordably.”

“The new system gives NAF operations a streamlined, transparent ordering process through the current point-of-sale system,” said Jeffery Yager, NAF food and beverage project manager. “From the moment you press ‘place order’ to the moment you pick up your order, the experience is seamless to the customer.”

The new initiative launched in July with Air Force Global Strike Command installations being the first onboard to test the online food ordering system. Installations taking part in the pilot program began with Dyess Air Force Base, Texas, followed by Ellsworth Air Force Base, South Dakota; Minot Air Force Base, North Dakota; F.E. Warren Air Force Base, Wyoming; Whiteman Air Force Base, Missouri; Kirtland Air Force Base, New Mexico; Barksdale Air Force Base, Louisiana; and Malmstrom Air Force Base, Montana.

When will this new online food ordering system be available Air Force-wide? “We expect to move quickly to other AFGSC bases and, eventually, bring this capability to the entire NAF food and beverage enterprise,” Boyd said.

Following the pilot, there will be some time to allow for an assessment on the best way forward to deploy Air Force-wide.