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59th Medical Wing adjusts pharmacy hours, prescription services

By 59th Medical Wing Public Affairs | 59th Medical Wing Public Affairs | March 23, 2020

JOINT BASE SAN ANTONIO-LACKLAND, Texas —

The 59th Medical Wing is continuing to make several precautionary adjustments to services to mitigate the spread of infectious diseases and ensure healthcare professionals and resources are poised to support an increased need for acute patient care.

Patients should expect to see the following changes regarding pharmacy hours and prescription drop off and pick up services.

JBSA-Lackland and JBSA-Randolph Satellite Pharmacy
Hours of operation: 8 a.m. to 4 p.m. Monday to Friday

For hard copy/paper prescriptions, follow the below instructions for drop-offs and pick-ups:

  • Drop off paper prescriptions at either JBSA-Lackland or JBSA-Randolph Satellite Pharmacy's dropbox table.
  • Complete the drop off form located on the table.
  • Patients will receive a text when their prescription(s) is ready.
  • Proceed back to the Satellite Pharmacy for pick up.

For electronic prescriptions from network providers, follow the below instructions for pick-ups:

  • Go to either JBSA-Lackland or JBSA-Randolph Satellite Pharmacy's dropbox table.
  • Complete the drop off form located on the table.
  • Patients will receive a text when their prescription(s) is ready.
  • Proceed back to the Satellite Pharmacy for pick up.

Wilford Hall Ambulatory Surgical Center Pharmacy
Hours of operation: 7 a.m. to 4 p.m. Monday to Friday

For new prescriptions, follow the below instructions:

  • Activate new prescriptions from clinic providers by calling 210-292-7970 or 210-292-5411.
  • Patients will receive a text when the prescription(s) is ready for pick up.
  • Proceed to WHASC Pharmacy for pick up.

Gateway Bulverde
Hours of operation: 8 a.m. to 4 p.m. Monday to Friday

For new prescriptions (hard copy or electronic), follow the below instructions:

  • Drop off all new prescriptions (hard copy or electronic) from the network or providers at the pharmacy screening table
  • Patients will receive a text when the prescription(s) is ready
  • Proceed to the Gateway Bulverde Pharmacy for pick up

For ALL Refills

  • The JBSA-Lackland Commissary location is closed until further notice
  • Pick up refills at the location you selected (i.e., WHASC, JBSA-Lackland Satellite, JBSA-Randolph Satellite or Gateway Bulverde)

Patients can also register at https://militaryrx.express-scripts.com/ for Express Scripts and have prescriptions delivered to their home.