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NEWS | March 15, 2020

Wilford Hall implements temporary entry/exit point procedures

By 59th Medical Wing Public Affairs 59th Medical Wing Public Affairs

Beginning March 16, 2020, leaders at Wilford Hall Ambulatory Surgical Center will begin implementing three entry and exit control points to ensure the continued health and safety of staff, volunteers and beneficiaries.

To continue normal operations and patient care, the 59th Medical Wing will institute precautionary screening for staff and patients before entering the WHASC. Patients should plan to arrive 20-30 minutes prior to their scheduled appointment.  

The new entry and exit procedures for patients and staff are as follows:

  • Staff will enter and exit through either the A Wing door or the Garden Level entrance coming from the parking garage.
  • Patients with routine care and regularly scheduled appointments will enter and exit through the A Wing door.
  • Patients experiencing influenza-like symptoms will enter and exit through the Family Emergency Center entrance.

After 5 p.m., the WHASC will reduce to a single point of entry and patients and staff will enter through the Family Emergency Center entrance.

For patients experiencing flu-like symptoms who have a regularly scheduled appointment, 59th MDW leaders recommend rescheduling the appointment. Anyone experiencing flu-like symptoms will be subject to additional screening and delays.

“The goal is to keep our community healthy and to continue providing high reliability care to our patients,” said Maj. Gen. John J. DeGoes, 59th MDW commander. “Everyone can do their part in preventing community spread by practicing social distancing and strict hygiene measures.”

Additionally, the DEERS office has been temporarily closed inside Wilford Hall. Customers must reschedule and use the 502nd Force Support Squadron locations around Joint Base San Antonio. Visit for more information about DEERS locations.

Visit and follow us on social media at or for the most up-to-date information about JBSA’s COVID-19 response.

If you are experiencing flu-like symptoms or believe you may have COVID-19, call the Nurse Advice Line at 1-800-TRICARE.