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Understanding the Defense Personal Property System self-counseling process

By Phyllis C. Billingsley | JBSA-Randolph Personal Property Processing Office transportation assistant | July 2, 2019


Customers who self-counsel utilizing the Defense Personal Property System, or DPS, are reminded to print, sign and date the Application for Shipment and/or Storage (Department of Defense Form 1299) and Personal Property Counseling Checklist (DD Form 1797).

These forms, along with a complete set of orders, are required to complete the actions needed to finalize the self-counseling process. An application cannot be processed until these supporting documents are received by the local Personal Property Processing Office, or PPPO, for processing to book a requested move date.

DPS gives the customer the option to upload orders and signed documents (DD Forms 1299 and 1797), and the member must contact requested PPPO to process the shipment. These forms will not be automatically forwarded for booking.

People must hand carry signed documents and a complete set of orders to their local PPPO. It is important that members understand that their dates are not confirmed/booked until the shipment is awarded to a Transportation Service Provider, the TSP contacts them, and the TSP performs a pre-move survey to finalize the actual pack, pick-up and any necessary adjustments to the required delivery date.

For more information, contact your local Personal Property Processing Offices at Joint Base San Antonio-Randolph at 210-652-1848, JBSA-Fort Sam Houston at 210-221-1605, or JBSA-Lackland at 210-671-2821.