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NEWS | Feb. 15, 2019

Feedback Fridays

By Brig. Gen. Laura L. Lenderman 502d Air Base Wing Commander

Feedback Fridays is a weekly forum that aims to connect the 502d Air Base Wing with members of the Joint Base San Antonio community. Questions are collected during commander’s calls, town hall meetings and throughout the week.


If you have a question or concern, please send an email to RandolphPublicAffairs@us.af.mil using the subject line “Feedback Fridays.” Questions will be further researched and published as information becomes available.

 Personnel Issues

Q. AtHoc is a wonderful notification system for our service members, civilians and contractors allowing them to be notified in time with issues happening on and around the installations.  Are there any plans to open this to family members so that they can receive the same notifications as well?


A. Thank you for your question!  The Air Force Emergency Mass Notification System (EMNS), known as AtHoc, is a great tool used to alert Department of Defense members of emergency incidents occurring throughout JBSA. While family members will not have an account in the system, there is one method family members may receive notifications. AtHoc utilizes many methods to notify personnel to include cell/duty/home phone, email and mobile application. Each member with an EMNS account can share the mobile application “Blackberry AtHoc” with up to 10 people.  This will allow those family members with the shared mobile application the opportunity to receive the most up to date information across all JBSA locations.


Q. It appears that people are "temporarily" management reassigned -- permanently. Aren't there supposed to be rules about personnel reassignments/promotions?


A. Thank you for opening discussion on a popular civilian personnel inquiry. The rules regarding the personnel actions referenced above are found in AFI 36-203.  Per the regulation, reassignment is the movement of an employee from one position to another at the same grade level, or to a different position in the same or comparable pay band.  

In all cases, the employee must be qualified for the position.  Reassignments can be management directed, for which there is no requirement to announce the position. These actions constitute a permanent move and are initiated by management to laterally move an employee to another position within the organization. This often occurs when an employee's skills can be better utilized in another equivalent position.  

As for promotion actions, management can temporarily promote an individual for up to 120 days without competing the position.  Anything above 120 days requires an announcement, unless the individual has re-promotion eligibility. 


Installation & Facilities

Q. I am inquiring to see if there if there are currently any plans to fix the potholes and poor road conditions on Winans Road leading into JBSA-Fort Sam Houston?


A. We have good news … our civil engineers are presently working on renovating the Winans gate guard shack and upon completion, CE operations will complete repairs on the potholes and other aspects of the road condition within our fenceline.  We are also pursuing agreements with the City of San Antonio for repairs to the road outside of Winans gate and will be sure to keep the entire JBSA community informed when projects get underway!


Q. As a retired military member, I use the fitness center at JBSA-Camp Bullis frequently. It is a great facility. The 24-hour access card that I have been issued does not open the door after hours much of the time. I brought this to the attention to the gym folks, but the problem continues. Can a permanent fix be made so that this is corrected? 


A.  Thank you for bringing this to our attention as one of the primary goals of 24/7 Fitness Access is to meet the variety of times our customer would like to work out.  There was an issue with the “proxy cards” issued to customers; however, we have resolved the problems in the system and 24 hour access has been restored.  If your card is not working properly, please see the management staff immediately at Camp Bullis Fitness Center.  Sorry for any inconvenience this may have caused you -- have a great workout!


Q. There used to be a four-way stop at the intersection where the PX-Xtra, PX, Commissary, and Class VI parking lot are on JBSA-Fort Sam Houston. Is there any way we can bring it back? Traffic coming from the Class VI store has long waits at times.


A. Thank you for your question and your concern for the wellbeing of the multitude of drivers and pedestrians who utilize those popular on base facilities.  Our civil engineers and safety office are looking into solutions for that particular intersection, to include the possible restoration of a 4 way stop configuration.  We will carefully analyze the traffic patterns of not only that intersection but all the roads that feed into it to determine the most effective way to alleviate traffic congestion and protect our service members, retirees, civilians, and their families. 




Q. Why does it take so long to post the electronic version of JBSA Legacy newspaper? Seems like it should be rather simple to perform. Sometimes it takes 2 or more weeks.


A. Thank you for the question and for your loyalty to the JBSA Legacy!  We pride ourselves on the timely delivery of information to the community across the variety of media utilized by our Public Affairs team.  Recently, there was a two-week hiatus of the publication of the Legacy newspaper during the holiday season in December causing delays.  I’m pleased to say that we are back on track with our publishing in the New Year and look forward to continuing to bring the most up to date information to our readers.  Thank you again for your continued support!


Q. Can vegetarian food options be available at the next CC Call?


A. Great suggestion!  Thank you so much for attending the CC Call and helping us make the next one even better.  We would love to provide vegetarian food options during our next CC Call.  If you have any favorite vegetarian food options, please let me know.  We’ll do our best to ensure everyone’s dietary restrictions are taken into account.