JBSA-FORT SAM HOUSTON VISITOR CONTROL CENTER CONSTRUCTION
The visitor control center at BAMC is slated to undergo construction to install ballistic glass on the customer service countertops through Nov. 28.
During installation, services will be moved to a temporary trailer located outside of the facility. Service hours will not be affected, however, this is expected to cause delays in customer service wait times, so please plan accordingly.
The VCC supervisors will monitor wait times and, if necessary, divert customers to alternate locations. Currently, wait times vary between 45 minutes to 1.5 hours. Please plan for longer wait times during this construction.
TRUSTED TRAVELER POLICY REMINDER
Currently, installation entry control points are operating under normal entry and visitor procedures. At least one Department of Defense ID card will be checked per vehicle, unless after 10 p.m.
Between 10 p.m. and 5 a.m., all vehicle passengers must have Department of Defense identification or a Defense Biometric Identification System (DBIDS) identification card or pass.
Security Forces may check any and all ID cards at any time. Personnel with authorized credentials allowing them escort privileges may escort non-ID card-holding personnel in their same vehicle between 5 a.m. and 10 p.m.
The trusted traveler process requires the authorized individual to have knowledge of the co-traveler sufficient enough to vouch for the identity, fitness, and purpose for base access of the co-traveler(s).
Escorts are required to remain with and maintain control of their visitors at all times while on the installation. A visitor pass is required if the escorting individual is not going to remain with the visitor at all times.
Trusted Traveler Program will not be utilized for the purpose of escorting any commercial vehicle onto any JBSA installation. All DOD-authorized sponsors will be required to have the commercial vehicle driver and any passengers who require access to the installation to be properly vetted and issued a DBIDS credential.