1 00:00:00,109 --> 00:00:02,509 A cabinet with its mirrors smashed , a 2 00:00:02,509 --> 00:00:05,030 dresser missing a leg . How about a 3 00:00:05,030 --> 00:00:08,020 treasured German-made clock shattered 4 00:00:08,020 --> 00:00:10,550 into pieces . A sofa that appeared as 5 00:00:10,550 --> 00:00:13,189 if it was dragged on the street or a 6 00:00:13,189 --> 00:00:15,245 used toilet brush tucked in with the 7 00:00:15,245 --> 00:00:18,030 family's clothes . Upon arrival at 8 00:00:18,030 --> 00:00:20,086 their new duty station , one soldier 9 00:00:20,086 --> 00:00:22,141 and her family discovered that their 10 00:00:22,141 --> 00:00:23,919 boxes were packed upside down . 11 00:00:24,629 --> 00:00:27,040 Everything inside was spilled out and 12 00:00:27,040 --> 00:00:29,979 crushed . Quote , I grew up in the 13 00:00:29,979 --> 00:00:32,189 military and our things always arrived 14 00:00:32,189 --> 00:00:34,270 damaged or packed wrong , said one 15 00:00:34,270 --> 00:00:37,110 family member . We hardly got any money 16 00:00:37,110 --> 00:00:40,020 for it . These are some of the stories 17 00:00:40,020 --> 00:00:41,909 about what it's like to move when 18 00:00:41,909 --> 00:00:44,076 you're serving in the military , or at 19 00:00:44,076 --> 00:00:46,242 least what it used to be like when you 20 00:00:46,242 --> 00:00:48,409 moved in the military . Last year , as 21 00:00:48,409 --> 00:00:50,742 we were heading into peak moving season , 22 00:00:50,742 --> 00:00:53,549 I pledged to fix this mess . To make 23 00:00:53,549 --> 00:00:55,750 the moving process serve our warriors 24 00:00:55,750 --> 00:00:58,220 as it should be . They're the ones who 25 00:00:58,220 --> 00:01:00,276 are sacrificing the most and they're 26 00:01:00,276 --> 00:01:02,442 the ones that deserve the best . So we 27 00:01:02,442 --> 00:01:04,609 established a task force to assess the 28 00:01:04,609 --> 00:01:06,609 problems of the permanent change of 29 00:01:06,609 --> 00:01:08,720 station or PCS moves . We listened to 30 00:01:08,720 --> 00:01:12,319 the concerns of our warriors . And so I 31 00:01:12,319 --> 00:01:14,760 fired the head of the failing program . 32 00:01:15,860 --> 00:01:17,804 Well , all through the peak moving 33 00:01:17,804 --> 00:01:19,971 season and even through the government 34 00:01:19,971 --> 00:01:21,900 shutdown , our task force was 35 00:01:21,900 --> 00:01:24,260 thankfully a success . That's why , 36 00:01:24,300 --> 00:01:26,522 effective immediately , I'm designating 37 00:01:26,522 --> 00:01:28,411 this activity , which is personal 38 00:01:28,411 --> 00:01:30,578 property activity , as a Department of 39 00:01:30,578 --> 00:01:32,889 War special activity . It will be a 40 00:01:32,889 --> 00:01:34,970 permanent solution for all service 41 00:01:34,970 --> 00:01:36,690 members who move . It'll be 42 00:01:36,690 --> 00:01:38,801 headquartered at Scott Air Force Base 43 00:01:38,801 --> 00:01:41,079 in Illinois and established by May 1st . 44 00:01:42,010 --> 00:01:44,879 Major General Lance G . Curtis will be 45 00:01:44,879 --> 00:01:47,046 its first commander . In fact , he was 46 00:01:47,046 --> 00:01:49,157 the man we called to put in charge of 47 00:01:49,157 --> 00:01:51,323 this that fixed it , and he's going to 48 00:01:51,323 --> 00:01:53,490 continue . Its mission is to guarantee 49 00:01:53,490 --> 00:01:55,712 high quality , reliable , and efficient 50 00:01:55,712 --> 00:01:57,768 household goods and vehicle shipment 51 00:01:57,768 --> 00:02:00,129 services to the more than 300,000 52 00:02:00,129 --> 00:02:02,750 warfighters worldwide who move 53 00:02:02,750 --> 00:02:05,959 somewhere every new year . Baggage and 54 00:02:05,959 --> 00:02:08,199 other household effects , they need to 55 00:02:08,199 --> 00:02:10,440 arrive on time and they will . Storage 56 00:02:10,440 --> 00:02:12,639 in transit and non-temporary storage 57 00:02:12,639 --> 00:02:14,750 will be professional . There'll be no 58 00:02:14,750 --> 00:02:16,649 other standard . And if there are 59 00:02:16,649 --> 00:02:18,871 failures , our job is to correct it and 60 00:02:18,871 --> 00:02:20,705 make it right , not deny that it 61 00:02:20,705 --> 00:02:22,927 happened . We'll correct it and make it 62 00:02:22,927 --> 00:02:25,419 right . General Curtis will report to 63 00:02:25,419 --> 00:02:28,300 me here at the Pentagon , as he has 64 00:02:28,300 --> 00:02:30,490 already . And with this order we're 65 00:02:30,490 --> 00:02:32,657 streamlining the moving process end to 66 00:02:32,657 --> 00:02:34,509 end , establishing a standard of 67 00:02:34,509 --> 00:02:36,676 accountability all across the entirety 68 00:02:36,910 --> 00:02:39,440 of the Department of War . In addition , 69 00:02:39,520 --> 00:02:41,687 the National Defense Authorization Act 70 00:02:41,687 --> 00:02:44,559 or NDAA for fiscal year 2026 , signed 71 00:02:44,559 --> 00:02:46,392 by President Trump in December , 72 00:02:46,929 --> 00:02:49,440 includes relocation resources for our 73 00:02:49,440 --> 00:02:51,496 military families , so we're funding 74 00:02:51,496 --> 00:02:53,551 this to make it happen . They'll get 75 00:02:53,551 --> 00:02:55,273 information about local school 76 00:02:55,273 --> 00:02:57,162 enrollment for their children and 77 00:02:57,162 --> 00:02:57,119 employment for other family members . 78 00:02:57,440 --> 00:02:59,329 Support that makes it easier when 79 00:02:59,329 --> 00:03:01,440 you're moving to a new location . We 80 00:03:01,440 --> 00:03:03,880 know moving is difficult for everyone 81 00:03:03,880 --> 00:03:06,158 involved , every person in that family . 82 00:03:06,158 --> 00:03:08,324 So our warfighters deserve the kind of 83 00:03:08,324 --> 00:03:10,324 predictability , accountability and 84 00:03:10,324 --> 00:03:12,410 respect during that process , brings 85 00:03:12,410 --> 00:03:14,577 the stress down and makes it something 86 00:03:14,577 --> 00:03:16,466 they can focus on their job . Our 87 00:03:16,466 --> 00:03:18,632 warriors deserve the best , and that's 88 00:03:18,632 --> 00:03:20,169 what this reform will deliver .