1
00:00:00,000 --> 00:00:02,917
(enchanted music).

2
00:00:04,670 --> 00:00:05,850
- I'm Lieutenant General Tim Haugh,

3
00:00:05,850 --> 00:00:07,750
commander of the Sixteenth Air Force.

4
00:00:07,750 --> 00:00:10,880
As a result of Covid-19, many
Airmen across our service

5
00:00:10,880 --> 00:00:12,670
have moved to Telework.

6
00:00:12,670 --> 00:00:14,640
And we recognize that there are still

7
00:00:14,640 --> 00:00:15,900
significant frustrations

8
00:00:15,900 --> 00:00:18,750
with network access and
daily user experience.

9
00:00:18,750 --> 00:00:21,010
Three weeks ago, we were
equipped to handle about

10
00:00:21,010 --> 00:00:24,300
10,000 users in a Telework
status daily daily.

11
00:00:24,300 --> 00:00:26,240
Now hundreds of thousands of Airmen

12
00:00:26,240 --> 00:00:28,620
require that same capability.

13
00:00:28,620 --> 00:00:31,450
As Airmen across the world
attempt to establish new

14
00:00:31,450 --> 00:00:33,190
distributive work routines,

15
00:00:33,190 --> 00:00:35,257
we are working in a close partnership with

16
00:00:35,257 --> 00:00:39,289
the office of the Air Force
CIO, Air Combat Command,

17
00:00:39,289 --> 00:00:41,820
The Cyber Space Capability Center and

18
00:00:41,820 --> 00:00:43,740
The Life Cycle Management Center,

19
00:00:43,740 --> 00:00:47,440
to expand Telework options
and network capacity.

20
00:00:47,440 --> 00:00:50,900
I'd like to take a moment, to
mention some of the options

21
00:00:50,900 --> 00:00:53,670
recently made available, as
well as what we are doing

22
00:00:53,670 --> 00:00:55,570
over the next coming weeks.

23
00:00:55,570 --> 00:00:58,570
Along with this video, we
will also provide links

24
00:00:58,570 --> 00:01:01,120
to the current resources
that are available to you.

25
00:01:02,340 --> 00:01:04,910
Some of the efforts to
expand Telework capacity,

26
00:01:04,910 --> 00:01:06,470
have been months in the making.

27
00:01:06,470 --> 00:01:08,777
While others were accomplished
by incredible Airmen,

28
00:01:08,777 --> 00:01:11,420
who re-engineered systems overnight.

29
00:01:11,420 --> 00:01:14,040
The 688th Cyberspace
Wing, is working closely

30
00:01:14,040 --> 00:01:16,560
with multiple organizations
across our Air Force,

31
00:01:16,560 --> 00:01:20,090
to expand and stabilize
out Telework capability.

32
00:01:20,090 --> 00:01:21,670
Here's where we stand today.

33
00:01:21,670 --> 00:01:24,590
First, with Virtual
Private Network capacity.

34
00:01:24,590 --> 00:01:27,000
This allows Airmen, to use
their government laptops

35
00:01:27,000 --> 00:01:28,225
to remotely log-in.

36
00:01:28,225 --> 00:01:31,510
We've upgraded capacity to about 70,000

37
00:01:31,510 --> 00:01:33,810
concurrent users enterprise wide.

38
00:01:33,810 --> 00:01:38,160
This is a 600% increase in
capacity in the last two weeks.

39
00:01:38,160 --> 00:01:39,750
Upgrades over the coming weeks

40
00:01:39,750 --> 00:01:43,100
will take us to 200,000 concurrent users.

41
00:01:43,100 --> 00:01:46,510
While the new VPN allows users to select

42
00:01:46,510 --> 00:01:49,030
specific geographic access points,

43
00:01:49,030 --> 00:01:53,580
we ask that CONUS users avoid
logging in to OCONUS locations

44
00:01:53,580 --> 00:01:56,360
to preserve their vital network access.

45
00:01:56,360 --> 00:01:59,730
Additionally, please only
remain connected to a VPN

46
00:01:59,730 --> 00:02:01,380
while you're actively doing work.

47
00:02:02,370 --> 00:02:04,130
The next capability I
would like to discuss

48
00:02:04,130 --> 00:02:06,030
is Outlook Web Access.

49
00:02:06,030 --> 00:02:09,330
This capability is available
and we've worked to stabilize

50
00:02:09,330 --> 00:02:11,960
and eliminate a problem
that was requiring users

51
00:02:11,960 --> 00:02:13,980
to enter their pin multiple times.

52
00:02:13,980 --> 00:02:16,700
However, the issue still
exists for some segments

53
00:02:16,700 --> 00:02:19,200
of the network, and
we're working to fix this

54
00:02:19,200 --> 00:02:20,490
enterprise wide.

55
00:02:20,490 --> 00:02:22,100
The team is working around the clock

56
00:02:22,100 --> 00:02:23,910
to solve this known issue.

57
00:02:23,910 --> 00:02:26,040
Also available to us, are government

58
00:02:26,040 --> 00:02:28,250
unclassified mobile devices.

59
00:02:28,250 --> 00:02:30,750
The Air Force can add up to 30,000 more

60
00:02:30,750 --> 00:02:32,850
government owned mobile devices.

61
00:02:32,850 --> 00:02:36,560
If bases would like to purchase
additional iPhones or iPads,

62
00:02:36,560 --> 00:02:39,603
the can do so via their local
base communications squadrons.

63
00:02:40,510 --> 00:02:43,060
Telephone lines are a critical capability,

64
00:02:43,060 --> 00:02:46,500
the telephone capacity is
typically a function of the local

65
00:02:46,500 --> 00:02:49,220
com squadron and the
local telephone company.

66
00:02:49,220 --> 00:02:52,250
We have seem some congestion
across the Air Force,

67
00:02:52,250 --> 00:02:55,210
so we recommend airmen only forward phones

68
00:02:55,210 --> 00:02:57,340
for mission critical functions.

69
00:02:57,340 --> 00:02:59,700
If squadrons are
experiencing phone outages,

70
00:02:59,700 --> 00:03:02,360
please contact your local
squadron for assistance

71
00:03:02,360 --> 00:03:04,260
and potential upgrades.

72
00:03:04,260 --> 00:03:06,700
There are also several
near-term capabilities

73
00:03:06,700 --> 00:03:09,620
the combined team is working
on to improve your ability

74
00:03:09,620 --> 00:03:11,250
to access key tools.

75
00:03:11,250 --> 00:03:14,600
Such as Microsoft Outlook,
SharePoint and One-Drive

76
00:03:14,600 --> 00:03:16,520
through the use of both government laptops

77
00:03:16,520 --> 00:03:17,950
and personal devices.

78
00:03:17,950 --> 00:03:20,010
We will get the word out, as these

79
00:03:20,010 --> 00:03:22,380
new capabilities become available.

80
00:03:22,380 --> 00:03:25,380
We also ask that you continue
to submit trouble tickets

81
00:03:25,380 --> 00:03:27,000
so that we can focus our efforts

82
00:03:27,000 --> 00:03:30,650
on the most urgent improvements
to your user experience.

83
00:03:30,650 --> 00:03:33,020
We also need to protect our network.

84
00:03:33,020 --> 00:03:35,870
As we work to improve
network user experience,

85
00:03:35,870 --> 00:03:38,470
we also want to ensure
we're being cognizant

86
00:03:38,470 --> 00:03:40,490
of cyber and information security

87
00:03:40,490 --> 00:03:42,960
during a time of increased Telework.

88
00:03:42,960 --> 00:03:45,060
SecDef guidance has been clear,

89
00:03:45,060 --> 00:03:47,930
we need to protect our
mission critical data.

90
00:03:47,930 --> 00:03:51,180
As a step to protect your
personal information,

91
00:03:51,180 --> 00:03:54,350
the Department of Defense
recently purchased a home use

92
00:03:54,350 --> 00:03:56,980
anti virus software for all of DoD.

93
00:03:56,980 --> 00:03:59,340
We'll provide a link and
recommend you download

94
00:03:59,340 --> 00:04:02,170
this software to protect
both your own device

95
00:04:02,170 --> 00:04:04,050
and your home network.

96
00:04:04,050 --> 00:04:05,980
Our adversaries will attempt

97
00:04:05,980 --> 00:04:07,890
to take advantage of this crisis.

98
00:04:07,890 --> 00:04:11,320
So we'll include a link to a
Cyber Dos And Dont's chart,

99
00:04:11,320 --> 00:04:13,500
we recommend every Airman follow.

100
00:04:13,500 --> 00:04:16,670
We recommend you take the
following actions as you Telework.

101
00:04:16,670 --> 00:04:19,550
Log off your VPN at the
end of the work day.

102
00:04:19,550 --> 00:04:21,740
Limit large file transfers.

103
00:04:21,740 --> 00:04:23,830
Follow guidelines for the transfer of

104
00:04:23,830 --> 00:04:26,420
For Official Use Only, and protection of

105
00:04:26,420 --> 00:04:30,500
Personal Identifiable Information,
otherwise known as PII.

106
00:04:30,500 --> 00:04:33,090
Ensure your personal device is updated

107
00:04:33,090 --> 00:04:35,080
with the latest security patches.

108
00:04:35,080 --> 00:04:37,700
These are all small
steps that we can take,

109
00:04:37,700 --> 00:04:40,810
to ensure greater network
accessibility and security

110
00:04:40,810 --> 00:04:43,110
during a time of increased Telework.

111
00:04:43,110 --> 00:04:44,990
And while many Airmen are starting to use

112
00:04:44,990 --> 00:04:47,610
commercially available
collaboration tools,

113
00:04:47,610 --> 00:04:50,060
we wanna be conscious
of information security

114
00:04:50,060 --> 00:04:52,820
and be aware that our
adversaries are always seeking

115
00:04:52,820 --> 00:04:54,673
to exploit any new vulnerabilities.

116
00:04:54,673 --> 00:04:58,940
Do not use any For Official Use Only or

117
00:04:58,940 --> 00:05:02,510
Personal Identifiable
Information on these platforms.

118
00:05:02,510 --> 00:05:05,460
Finally, we also know that
our adversaries will attempt

119
00:05:05,460 --> 00:05:08,360
to spread disinformation about Covid-19.

120
00:05:08,360 --> 00:05:10,410
Each of us can serve on the frontlines

121
00:05:10,410 --> 00:05:12,340
in the fight against disinformation.

122
00:05:12,340 --> 00:05:13,750
If we recognize the threat,

123
00:05:13,750 --> 00:05:15,820
and maintain a healthy skepticism

124
00:05:15,820 --> 00:05:18,490
about the information we view online.

125
00:05:18,490 --> 00:05:20,180
We should always consider,

126
00:05:20,180 --> 00:05:24,283
is this an original account,
article or piece of content?

127
00:05:25,370 --> 00:05:27,310
Who shared of created it?

128
00:05:27,310 --> 00:05:30,250
Or in many cases, by
simply asking the question,

129
00:05:30,250 --> 00:05:31,660
is this real?

130
00:05:31,660 --> 00:05:34,640
And taking a couple of
minutes to investigate,

131
00:05:34,640 --> 00:05:37,770
you will be able to
verify or debunk a story.

132
00:05:37,770 --> 00:05:40,790
And we should be especially
mindful about what we

133
00:05:40,790 --> 00:05:43,913
repost of share with our
friends, coworkers and families.

134
00:05:45,300 --> 00:05:46,930
As in all of our mission areas,

135
00:05:46,930 --> 00:05:50,050
the Covid-19 situation
presents unique challenges

136
00:05:50,050 --> 00:05:51,610
we've never experienced.

137
00:05:51,610 --> 00:05:53,380
But it also presents opportunities

138
00:05:53,380 --> 00:05:55,420
to drive the future faster.

139
00:05:55,420 --> 00:05:57,980
I know that each of you
are making every effort

140
00:05:57,980 --> 00:06:00,400
to stay connected while in an increasingly

141
00:06:00,400 --> 00:06:01,970
isolated status.

142
00:06:01,970 --> 00:06:05,100
Our Air Force needs you, and
we'll work together to expand

143
00:06:05,100 --> 00:06:06,930
your ability to connect to your teammates

144
00:06:06,930 --> 00:06:08,630
across our service.

145
00:06:08,630 --> 00:06:11,410
As we continue to enhance capacity,

146
00:06:11,410 --> 00:06:13,180
and field more capabilities.

147
00:06:13,180 --> 00:06:15,520
We will ensure communications flow

148
00:06:15,520 --> 00:06:16,800
through your Wing Commanders

149
00:06:16,800 --> 00:06:18,887
and your Local Base
Communications Squadrons.

150
00:06:18,887 --> 00:06:19,720
(enchanted flute music).

151
00:06:19,720 --> 00:06:21,380
I'm grateful to the amazing Airmen,

152
00:06:21,380 --> 00:06:23,230
who run our networks everyday

153
00:06:23,230 --> 00:06:25,840
and I'm confident they
will continue to provide

154
00:06:25,840 --> 00:06:29,290
innovative solutions to expand
our network capabilities.

155
00:06:29,290 --> 00:06:33,220
Thank you all for you handwork,
ingenuity and team work.

156
00:06:33,220 --> 00:06:34,204
Rise up Airmen!

157
00:06:34,204 --> 00:06:37,121
(enchanted music).