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BAMC seeking ‘mystery shoppers’ to help improve patient experience
January 31, 2019
Volunteer Cynthia Barrera hands Sgt. 1st Class Andrew Gittens, Medical Education Training Campus instructor and writer, a Mystery Shopping Patient Experience pamphlet at Brooke Army Medical Center, Joint Base San Antonio-Fort Sam Houston Jan. 25. The program enlists patients to anonymously evaluate the care they receive at medical appointments.