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12th Services Division to compete for coveted award

By Steve Knechtel | 12th Services Division | Jan. 9, 2007

RANDOLPH AIR FORCE BASE, Texas — The 12th Services Division's mission statement proudly reads "To exceed customer expectation through quality services," and in February, they'll get a chance to prove to the rest of the Air Force that they take their mission statement seriously.

Randolph Air Force Base is competing for the General Curtis E. LeMay Award, given to a Services organization at a large installation recognizing excellence in Services' programs Air Force-wide.

Named in honor of the Air Force's fifth Chief of Staff, General Curtis E. LeMay, who in addition to his contributions to aviation, had a life long interest in the support and quality of life programs developed for Air Force members and their families.

"While the award measures how well Services meets the needs of the Randolph military community, it is very much a base recognition," said Terrye Heagerty, 12th Services director. "We may organize quality of life programs such as the inaugural Rambler 120, Customer Appreciation Week, Fam-a-ganza and July 4th Celebration, but it takes Team Randolph's participation and support to make these programs successful and give us the opportunity to represent Air Education and Training Command for this coveted award."

The criterion for this highly competitive award includes measuring military and civilian customer satisfaction. This accounts for one-third of the overall scoring. The balance of the scoring comes from evaluating the effectiveness of programs, management and facilities.

Previously, eligible Services customers received an annual survey in the mail from Headquarters Air Force Services Agency to determine customer satisfaction of base level Services programs. This year Services employees will approach customers face-to-face to ask them to fill out the survey on the spot.

Next month a team of judges arrive on Randolph for four intense days of assessing Services' operations and facilities. The Feb. 2 opening of the new Rambler fitness facility coincides well with the team's arrival Feb. 6. In addition to the fitness center, the judges are evaluating the bowling center, golf course, clubs, lodging, child development, youth center, arts and crafts, Canyon Lake Recreation Park and all of the other 23 Services activities that provide quality of life programs and services for the Randolph community.

"Since your responses are extremely valuable in helping us plan your Randolph services programs and they also directly influence the customer satisfaction score for the LeMay Award, your cooperation and willingness to complete the survey are very much appreciated," said Ms. Heagerty. "If you are randomly chosen this month to complete a survey, I hope you will participate with the same positive attitude and enthusiasm that you have demonstrated while participating in other Randolph services programs throughout the year."