JBSA-Randolph Pharmacy
The Randolph Pharmacy Flight would like to thank the more than 250,000 beneficiaries eligible to utilize our pharmacies. We are pleased to be the fastest growing Air Force pharmacy for the past ten years while maintaining the provision of world class patient-centered care.



Randolph Pharmacy is part of the 359th Medical Group that provides comprehensive health services in the San Antonio area. The group consists of 367 personnel in 8 buildings. With a $17.7M annual budget, the group averages 8,320 outpatient visits,

38,750 prescriptions, 5,064 lab procedures, and 2,000 radiology films per

month.


 

Thank you for making us your pharmacy home.
Pharmacy Information
Clinic Pharmacy: Open to all beneficiaries

Location: 359 MDG Clinic

Hours of Operation:  7:15 a.m.  to 4:30 p.m., Monday - Friday

Phone: 210-652-6742



Satellite Pharmacy:
Open to all beneficiaries, refill pick up

Location: Base Exchange (BX) Mall

Hours of Operation: 8 a.m. to 5 p.m., Monday - Friday (new prescriptions up until 4:45 p.m.); Saturday (pick up only) 8 a.m. - 12 p.m.; Closed all four-day weekends

Phone: 210-652-4189 and 210-652-0108
How to Read your Prescription Label
Welcome to the new Patient-Centric label



This label displays the most important information at the top.

Let's get to know your label!


 


 





Frequently Asked Questions
1. How can I request refills?

Call the automated refill phone system at (210) 292-9995 or (800) 469-7170. These numbers are also located on top of all prescription labels.



2. How long will it take before I can pick up my called-in refill request? 

Prescriptions called in before 0900 will be ready for pick up in 2 business days (JBSA Lackland and JBSA Randolph) and ready in 3 business days (JBSA Fort Sam Houston). The automated refill call in system will give you specific times and days on when your prescriptions will be available.



3. How long do you hold my prescription? 

Prescriptions will be held for 7 business days. If you are unable to pick up your medication please call and let us know so your medications are not returned to stock and remain on the shelf for you.

Call the site you selected for medication pickup.



4. What do I do if I run out of refills? 

If you have are assigned to an MTF provider you will need to request a renewal through RelayHealth (for JBSA Fort Sam Houston), MiCare (for JBSA Lackland and JBSA Randolph) or by contacting the clinic you are assigned to.



If you see an off-base provider you will need to get a new written prescription to bring to a JBSA Pharmacy or have your provider electronically prescribe or fax to JBSA Pharmacy.



5. How do I update my address in your system? 

DEERS will override what we have in our system so please contact DEERS to have your personal information updated:

Through
http://www.tricare.mil/DEERS, by calling 1-800-538-9552, or by visiting your local ID card office.