Joint Base San Antonio

 

JBSA FINANCIAL SERVICES

Finance Contact Center
Email: finance.callcenter@us.af.mil

Phone
: 210-671-1851 DSN 473-1851

JBSA military pay and travel inquiries.

Call Center Hours of operation (CST):

Monday, Tuesday, Thursday & Friday 8-3 p.m.

Wednedsday 8-2 p.m.

If no answer is received during business hours, it means that we are on the other line assisting a customer. Please leave a local San Antonio call back number or email us regarding your inquiry.

It is our goal to answer you within a 24 hour suspense.

myPay
Walk-In Hours
JBSA-Lackland

Phone: (210) 652-1851

Address: 1561 Stewart Street 

Suite 1, Building 5616

8 a.m. to 3 p.m., Mon, Tues, Thurs, Friday

8 a.m. to 2 p.m., Wednesday *Closed early for training


JBSA-Randolph

Phone: (210) 652-1851

Address: 550 D Street East

Suite 2, Building 399

8 a.m. to 3 p.m., Mon, Tues, Thurs, Friday

8 a.m. to 2 p.m.,Wednesday *Closed early for training
Travel Pay
Relocations Section

In-processing


Members can choose from two different options to complete their finance inprocessing:

1. Attend the briefing located in building 5616, room 118, held Monday, Wednesday and Friday from noon to 2 p.m.

2. Complete a PIPS voucher from any government computer (none available at the finance office)

Any supplemental payments are also completed in person at the inprocessing briefing in room 118 noon to 2 p.m Monday, Wednesday and Friday.

Most other supplemental payments can also be completed online via PIPS (however, any supplemental for a vehicle pickup must be completed in person at the briefing)

Outprocessing

Briefings held twice per week Tues/Thurs at 2 p.m. in room 118

Members must be within 30 days of departure when they attend this briefing, and should bring one copy of their PCS orders.

Contact Information

For questions regarding a recent or upcoming PCS, members are invited to contact finance via the JBSA Call Center:

Email: finance.callcenter@us.af.mil

Phone: (210) 671-1851

Finance Tips

1) You may access My Pay for the following:

*Start, Stop, Change most Allotments (EXCEPT: Insurance, Star card, or most mortgage allotments)
 
*Change Address
 
*Change Federal and State Withholdings
 
*Direct Deposit Changes
 
*Start and Change Address for Bonds
 
*File/Update W2
 
*TSP
 
*Check Travel Voucher Payment Breakdown

2) Always file your PCS and TDY vouchers NLT 5 days.
 

3) Always out-process finance before PCS/TDY; otherwise this could cause delays in entitlements or debts
 

4) Please be familiar with your entitlements, check your LES monthly, and track your GTC balance.
 

5) Report to Finance for ANY changes in yours/spouse's dependency status (i.e. divorce, entering/leaving active duty, child birth, marriage, etc.)
 

6) When coming back from deployment, please contact your ODTA for assistance. If your ODTA need assistance, please contact the DTS Help Desk: lackland.dts.helpdesk@us.af.mil