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JBSA News

Tag: patient-centered care

Development program helps Wilford Hall medics cultivate customer service skills
July 5, 2016 — Warrior medics from the 59th Medical Wing are seeking direct feedback from patients and improving the patient experience through a new program developed by the 59th Diagnostics and Therapeutics Squadron... MORE

Retired Tech. Sgt. Arnold Parker (left), a Korean War veteran who worked in nutritional medicine on Lackland Air Force Base, Texas, in the early 1950s, speaks with members of the 59th Diagnostics and Therapeutics Squadron during a session of the Deliberate Development Program June 20 at the Armed Services Blood Bank Center, Joint Base San Antonio-Lackland, Texas. The program develops Airmen of all ranks in areas, which include leadership, management and self-improvement. It encourages networking and access to other members of the medical team. (U.S. Air Force photo/Staff Sgt. Kevin Iinuma)