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Tag: Interactive Customer Evaluation

Understanding ICE: how to make Interactive Customer Evaluation work for you
January 13, 2023 — Customers who use services provided on Joint Base San Antonio, such as the bowling alleys, the ID card facilities, the child development facilities and many others, have submitted complaints, compliments and suggestions for improvement via the Interactive Customer Evaluation, or ICE, system... MORE

JBSA 2020: the future of the customer experience is here
February 10, 2020 — Is your organization prepared to meet the needs of its customers? Do you know what your customers need and expect from your organization? ... MORE

Now that 2020 is here, is your organization prepared to meet the needs of its customers? What new demands do your customers need and expect from your organization?

Three JBSA customer service mistakes: are you an offender?
August 1, 2019 — Customer service in the 21st Century is the new battle-ground for companies and organizations to maintain the highest standards of customer service, expectations and customer retention... MORE

Customer service in the 21st Century is the new battle-ground for companies and organizations to maintain the highest standards of customer service, expectations and customer retention.